Refund Policy

Last updated: October 2026

We want you to be happy with your server. This page explains our 7-day money-back guarantee, how to ask for a refund and how to cancel.

Our 7-day money-back guarantee

Every game server and TeamSpeak server comes with a 7-day money-back guarantee. If it isn't right for you, for any reason, open a ticket within 7 days of your order and we'll refund you in full. No questions asked.

  • It covers your first order of a server. Paid add-ons, upgrades and account credit bought in those 7 days are refunded too.
  • It can be used once per customer for each game. Later orders of the same game aren't covered.
  • Game servers have no setup fee, so nothing is held back.

How to ask for a refund

Log in and open a ticket in our Billing department. Can't log in? Use the General department instead.

Please include:

  • the email address on your account
  • the server you want refunded (its name or the invoice number)
  • that you're asking under the 7-day guarantee
  • a reason, if you'd like to share one. It's optional, but it helps us improve.

How refunds are paid

We refund to the payment method you used, such as your card or PayPal. If you'd rather have account credit, just ask.

We process approved refunds within 3 working days. Your bank or PayPal may take a few more days to show it. You'll get an email when the refund is done.

Cancellations and renewals

The guarantee covers your first order only. Renewals aren't refunded, so cancel before your renewal date if you don't want to carry on.

After the 7 days there are no refunds, including on 3, 6 and 12-month plans. Your server runs until the end of the period you paid for.

To cancel:

  1. Log in to the client area.
  2. In the menu, click Services, then My Services.
  3. Click the service you want to cancel.
  4. Click Request Cancellation.

Choose Immediate to end the service within 24 hours, or End of Billing Period to keep it until your next due date.

Paying by PayPal subscription? Cancel the subscription in PayPal as well. We can't cancel it for you, and we can't refund payments taken because a subscription was left running. Here's how.

Paid by card? Once you've cancelled, ask us in a ticket and we'll remove your saved card.

What isn't covered

  • Dedicated servers, web hosting and domains.
  • Renewals.
  • Later orders of the same game, once you've used the guarantee for it.
  • Requests made after the 7 days.

Chargebacks

If something's wrong with a payment, please contact us before you raise a chargeback or PayPal dispute, so we can refund you directly. Services are suspended while a chargeback or dispute is open.

Contact

This policy does not affect your statutory rights.