In some cases, we may charge a fee for this, typically the charge is 20 GBP (~30 USD).
What we charge
The cases below are examples, if you require a reinstall, we will discuss if we will charge you beforehand, each reinstall is handled on a case by case basis.
When we do charge
We will charge when:
- You have requested a reinstall
- You have requested several reinstalls in a short period
- When you want to change operating system
We we might not charge
We may waiver the charge (at our discretion) if:
- Its a new order, the install is included
- You are infected with Malware or similar
- There has been a hardware failure and a component has been replaced
- There has been a hardware upgrade
Getting a Reinstall
If you need a reinstall, send us a ticket, we will inform you if there will be a charge before doing anything, we will then arrange a time convenient to both you and us to carry out the reinstall.
If we discover you need a reinstall (without you requesting), we will still contact you first, and arrange a convenient time.
Typically a reinstall will be complete in anywhere from 20 minutes, up to 3 hours, if nothing goes wrong, we will keep you informed via the ticket as required.